Refund policy

Returns & Refunds

Every Golden Botanicals product is handcrafted in small batches, and we want you to love what arrives. Here is how we handle it when something is not right. You have 14 days from the date you receive your order to reach out.

Damaged or defective products. If your order arrives damaged, leaking, or otherwise not as it should be, contact us within 14 days of delivery at sressentials.llc@gmail.com with your order number and a photo of the issue. We will make it right with a replacement or a full refund — your choice — no need to ship anything back.

Opened products. Because our products are personal care items, we cannot accept returns on opened or used products for health and safety reasons. Every bottle we send out is fresh, sealed, and made in small batches — and we keep that promise by never restocking returns.

Unopened products. Changed your mind? Unopened, unused products in their original, sealed packaging can be returned within 14 days of delivery for a refund of the product price (original shipping is non-refundable, and return shipping is the customer's responsibility). Contact us first at sressentials.llc@gmail.com so we know to expect it — returns sent without contacting us first cannot be accepted. Send approved returns to:

Golden Botanicals
3000 S. 72nd Street #11
Lincoln, NE 68506

Refund processing. Once we receive and inspect your return, we will notify you and issue an approved refund to your original payment method within 10 business days. Your bank or card company may take a few additional days to post it.

Reactions. We formulate gently and list every ingredient on each product page, but everyone's skin is unique. We always recommend a patch test before first use. If you experience irritation, discontinue use — and reach out. We are a small business, and we would rather hear from you than leave you unhappy.

Local delivery orders. The same policy applies — and if something is wrong with a delivered order, we can often swap it out on our next delivery run through your area.

Questions? Email sressentials.llc@gmail.com — a real person (one of the two of us who made your product) will get back to you.