Shipping policy
Shipping Policy
Where we ship. Golden Botanicals ships to all 50 U.S. states, Washington D.C., and U.S. territories (including Puerto Rico, Guam, and American Samoa). We do not currently ship internationally.
Processing time. Orders are processed and shipped within 2–4 business days. You'll receive a confirmation email with tracking as soon as your order ships.
Shipping options and rates.
- Standard Shipping — $5.99, 3–5 business days. Free on orders of $50 or more.
- Expedited Shipping — $15.00, 2–3 business days.
- Local delivery is available in the Lincoln, NE area for a $5 flat fee.
Delivery estimates begin when your order ships, not when it's placed. Deliveries to U.S. territories, Alaska, Hawaii, and APO/FPO addresses may take longer than the estimates above.
Damaged or leaking items. Our products are liquids and creams, and we pack every order to prevent leaks — but transit can be rough. If your order arrives damaged or leaking, email us at sressentials.llc@gmail.com within 7 days of delivery with a photo of the product and packaging, and we'll send a replacement or issue a refund.
Lost or delayed packages. Once a package is with the carrier, delivery times are outside our control, but we're happy to help track anything down. If your tracking shows as delivered but you can't find your package, check with neighbors and your local post office, then contact us, and we'll work with you to reach a resolution.
Incorrect addresses. Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrectly entered address. Contact us as soon as possible, and we'll try to catch it before it ships.